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How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep the lobby secure. This policy explains what data we gather, how we use it, and the choices you have.

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viptaka777 How We Handle Your Account Information
DATA PRACTICES

How We Protect What You Share

We built the platform around a few key principles: encrypt sensitive fields, limit who can see account data, let you control marketing preferences, and give you a clear path to request changes or deletion. Here is how each works in practice.

Encryption

Wallet identifiers, mobile numbers and session tokens are encrypted at rest and in transit. Payment API calls to bKash, Nagad and Rocket use HTTPS; we do not log your wallet PIN or OTP codes.

Access control

Only authorised operations and support staff can view account details, and access is logged. We review permissions quarterly and revoke access when a team member changes roles.

Marketing opt-out

Promotional messages about new games or offers are opt-in by default. Toggle the setting in your account preferences at any time; changes apply within one business day.

Data deletion

Request account closure through support; we will anonymise your records within thirty days unless a withdrawal is pending or a dispute is open. Anonymised data retains no identifiers.

POLICY CONTACT

How to Reach Us About Privacy

If you have questions about this policy, want to see what data we hold, or need to update your account details, reach us through live chat, email, or the help form inside your account dashboard.

Live chat Open the chat bubble in the bottom corner of any page and ask for the privacy team. Response time is typically under three minutes during peak hours.
Email Send your request to the support address shown in the contact footer. Include your account mobile number so we can verify your identity and respond securely.
Account form Log in, tap the menu icon, then Help. Choose Privacy Request from the category list and describe what you need; the ticket goes directly to our data team.

Privacy Policy FAQ

We collect your mobile number for login, device identifier for security, and the bKash, Nagad or Rocket wallet details you provide for deposits. No national ID or address is required at registration.

Payment processors see only the transaction amount and your wallet identifier to settle deposits and withdrawals. We do not share your full account activity or balance with third parties outside compliance requirements.

Yes. Contact support via live chat or email and ask for a data report. We will verify your identity, then send a summary of stored account details within five business days.

We retain transaction and account data for the period required by financial record-keeping rules, then anonymise or delete it. Active accounts remain accessible as long as you log in at least once per year.

Submit a closure request through support. We will process any pending withdrawals, then anonymise your data within thirty days. Once anonymised, the records contain no identifiers and cannot be restored.

Cookies store your login state, language preference and session identifier. We do not use third-party tracking cookies. Clear cookies in your browser settings; you will need to log in again afterward.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.